Support
Our customer service team is ready to provide you with
the help you may need, at no additional cost.
Chat
Access via Help Menu
Available Weekdays
6:00 AM - 6:00 PM MST
Phone
Available Weekdays
6:00 AM - 6:00 PM MST
24/7 emergency support is available for critical issues
Knowledgebase
Common technical issues and frequently asked questions that Insignia receives from customers are recorded in Insignia’s Knowledgebase. Users of our products can access the Knowledgebase from the Help menu within your solution and search for articles by keyword or module. Knowledgebase articles are written as easy to follow, step by step instructions for troubleshooting common questions.
ShowMe Videos
Insignia products have over 250 ShowMe Videos on how to use the system. Most of the videos are 2-4 minutes long and can be used for new staff to learn the system or as refreshing tools for existing staff. Simply click on the button Help when you need help on the current feature.
Create a Case
Asking for assistance has never been easier! All you have to do is open the help menu in your Insignia product, and select “New Case”. Our friendly customer service representatives will get back to you ASAP.
Version: 0.2.1
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